Terms & Conditions.

1. Orders, Payments & Confirmations.

Enquiries, Bookings & Booking Fees

A minimal period of 1-2 weeks notice is required for each booking.
All custom bookings are only confirmed once a 50% booking fee has been paid. Wedding cakes require a booking fee of 30%. All booking fees are non-refundable.
Remaining balances are required to be paid at least 72 hours before your agreed collection/delivery date.
If the full payment is not received 72 hours before your collection/delivery date, your order may be cancelled and your deposit lost.
In the case that your cake has been made, and the full payment has not been received, unfortunately you will not be able to receive your cake.

Post Enquiry Submissions.

Please allow up to 72 hours to receive a response to your enquiry.
All enquiries will be responded to via your prefferd communication choice indicated via the enquiry form. Kindly ensure that all details are correct and up to date.
All responses will included an invoice with payment instructions, and a detailed description of your order.
In the event that I can not contact you, your order will be cancelled and booking fee lost (if one has been paid).

Payment Methods.

For custom and wedding cake orders, all payments are to be made via bank transfer only.
For cake taster boxes, payment options include: stripe, PayPal and pay later options.

2. Collections, Deliveries & Storage Advice.

Collections.

All cakes can be collected from SE18. The full address will be sent to you once the booking fee has been paid.
The nearest train stations to me are Woolwich and Plumstead.
Collection times will be confirmed at least 72 hours in advance to your collection date.
Each collection time has a 20 minute grace period.

Lateness and No-shows.

Failure to collect your cake within the grace period, incurs an addittional £10 charge.
If you are no longer able to collect your cake on the agreed date & time, a collection can be rescheduled within an 24 hour time frame. This would incurr a £20 additional fee.
In the case where we are not able to contact you, and your cake has not been collected within the 24 hour time frame, your full payment will be forfeited and your cake resold.

Handling Advice & Storage.

Once the cake has been collected, we are no longer accountable for any damages that occur during transport.
When carrying and transporting the cake, kindly ensure to hold the box from the bottom. Holding the box from the sides/top could negatively impact the decorations
In a vehicle, kindly place the cake on a flat surface E.g. passenger floor. Ensure that the environment is cool, especially during warmer weathers.
Ensure that cakes and cupcakes are stored in the fridge and brought out at least 30-60 minutes before serving. This ensures the cake can be enjoyed at an excellent temperature and texture.
Leftovers can be stored in an air tight container in the fridge and consumed within 3 days, or frozen and consumed within 1 month.

Delivery.

For wedding cakes and cakes 3 tiers and bigger, delivery is recommended. If you will not be picking up the cake with a private vehicle, SheCakedItt reserves the right to refuse the cake collection. Choosing to go against this advice would have to be confirmed in writing.
We no longer accept Uber/Bolt drop offs if you are not accompaning the cake in the vehicle. You are responsible for booking the Uber/Bolt and ensuring the prompt arrival in the agreed time frame.
Delivery slots are extremely limited and so are agreed in advance. At the point of confirmation, the full delivery address must be confirmed and the separate charge for delivery must be paid in full.
Shecakeditt is not held responsible for delays caused by weather, unforseen traffic, road conditions, venue restrictions and any additonal circumstances beyond our control.
A delivery is completed when SheCakedItt has handed the cake to the client or a preassigned representitive. Once the delivery is complete, SheCakedItt is no longer accountable for any damages to the cake.
The client is responsible for esuring the given address is complete and accurate. The client is responsible for assigning and providing the contact details for a representative who we can deliver the cake to in your absemce.
The client is responsible for ensuring we have adequate access to the venue and a suitable set up location if set up is required. We are not held accountable for any damages caused by venue conditions, e.g. heat, unstable surfaces or venue staff/guest interferences.
Delayes caused by restricted access and incorrect information supplied by the client may result in additional delivery charges and reduced set up times. No refunds are offered in this case.

Failed Deliveries.

If a delivery can not be completed due to, client refusal, venue closure, or incorrect information, SheCakedItt reserves the right to consider the delivery as fulfilled. Redelivery may be considered and are subject to availability. Cakes will only be held for 24 hours.
In the case where we are not able to redeliver your cake, an arrangement for collection would have to be made from SE18. Failure to collect the cake within the 24 hours time frame, results in your full payment and delivery charge being forfeited and your cake resold.

3. Cake Taster Boxes.

Shipping & Delivery.

Each box is securely packaged to prevent any damages to it's contents during the delivery process. In the occasion that there are damages sustained to the box and it's contents, we unfortunately can not take responsibility for this.
All boxes will be posted with Royal Mail Tracked 24H and are expected to arrive on the following day. Royal Mail may sometimes face delays, which unfortunately is out of our control.
Kindly ensure that you or someone in you household is present to receive your delivery. SheCakedItt is not responsible for any packages left outside or missed deliveries.

Cancellations, Returns & Refunds.

We strictly do not accept cancellations, returns or refunds once an order has been made under any circumstances.

Allergens & Food Intolerances.

Kindly ensure all allergens and food intolerances have been acknowledged, and all policies have been read and understood. Purchasing this taster box means you agree to all policies.
All boxes contain gluten, eggs, milk, soy, and sulphites, unless otherwise stated on the allergen labell.
We operate in a kitchen that handles allergens. While we do take precautions, cross-contamination is possible.

4. Design, Changes & Satisfaction.

Inspiration images sent to SheCakedItt will not be exactly copied due to copy right claims. Every photo is used as inspiration and replicated to the best of our ability.
While every effort is made to colours provided in inspiration images, an exact match can not be guaranteed due to the manual processes involved. All work will be executed to the highest possible standard.
Customers will receive a completed photo of their cake on/a day before the day of collection/delivery. At this point, no changes can be made to the cake. No refunds will be issued if the cake matches the inspiration images and/or the cake description on your invoice.
While all cakes at SheCakedItt are made to the highest standard, taste remains subjective and no refunds and remakes will be provided to based on taste preference.

Errors.

If SheCakedItt makes an error, every effort will be made to rectify it. In the case where this is not feasible, the customer may choose to receive a partial refund credited to the mistake made, or up to 40% off the total cake price in store credit which is valid for 8 months.

5. Photography & Social Media.

SheCakedItt reserve the right to photograph all wedding cakes, custom cakes and other creations and share them on all our social media platforms and promotional material.
The client holds the right to request for a delayed post to ensure your event remains a surprise.

6. Agreements To Terms.

Repeat policy violations, unpaid balances or failure to comply with other terms may result in being banned from future orders.
By placing an order with SheCakedItt, you acknowledge that you have read, understood, and agreed to all our terms, policies and conditions.